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Sales, Warranty & Returns Policy

General Policy


If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-   


  • Refuse to accept delivery of the product.
  • Direct the courier to "Return goods to sender".
  • Notify our Customer Service staff immediately.


Returning Product for Refund, Service or Replacement

  • An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned


  • If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request. However ShreddersDirect reserves the right to confirm the unsuitability of the product before a refund is issued.


  • We do not refund or credit for incorrect choice. (Some exceptions to this rule are made on a case by case basis.)


  • Items that are being returned for credit for incorrect choice: (Please see above point.)


      • MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.


      • Are returned for shop credit or replacement only, refunds are not avilable in this case. This credit will be based on the lesser of the original purchase price and the current price when we receive the product back.


      • No goods will be accepted for refund or credit after 7 days from the date of invoice unless faulty, do not match the description or are unfit for their intended purpose.


General Conditions


  • RA's are valid for 14 days only, any item sent after 14 days will not be accepted by our returns department.


  • We reserve the right to refuse any returns that: -      


      • are incomplete or missing parts; or
      • are not returned in their original packaging,
      • show signs of physical damage to the product or its packaging.
      • do not include a valid Return Authorisation Number on the shipping label.
      • have an expired Return Authorisation Number.


  • Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.