Refunds - Sales, Warranty & Returns Policy

General Policy  

If you receive a product that appears to have been "Damaged in Transit" — that is, damaged in transit from us to you — you should:

• Refuse to accept delivery of the product.
• Direct the courier to "Return goods to sender".
• Notify our Customer Service staff immediately.

Returning Product for Refund, Service or Replacement

• A Return Authorization (RA) number must be obtained from us before any goods are returned.
• If a product is faulty, does not match the description, or is unfit for its intended purpose, a refund can be provided or a replacement product can be sent out.
• We do not refund or credit for incorrect choice. (Exceptions are made on a case-by-case basis.)

Returning Product for Incorrect Choice

• Must be unopened in original packaging and will incur a restocking fee.
• Delivery charges cannot be refunded as we use an external deliver company.
• We must be informed within 7 working days of delivery.